Peas Recruitment Ltd
CRM Manager
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Global Client & CRM Manager (3 month FTC)
London based role, 4 days onsite 1 day remote
ASAP start
Ref: PM-51918
Our client is a luxury British fashion brand with a packed event calendar, and a clienteling programme that operates at the highest standard. This is a business where client relationships are treated as a genuine competitive advantage. The work is precise, personal, and global in scope.
They are looking for a Global Client & CRM Manager to join on a three month interim basis, starting immediately. This is an operational role at the intersection of strategy and execution, translating global client priorities into live initiatives, owning the CRM platforms end to end, and delivering a packed calendar of VIC activations, trunk shows, private appointments, and bespoke client experiences. You will report into the Director of Clienteling and work closely with regional teams and internal stakeholders across markets. The right person has genuine Salesforce fluency across both Service Cloud and Marketing Cloud, a real understanding of what luxury clienteling looks like in practice, and the ability to step in and add value from day one.
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Responsibilities:
- Execute the global client engagement and CRM strategy across all channels and markets
- Coordinate global client activations including VIC events, trunk shows, private appointments, and bespoke experiences in partnership with regional teams
- Manage the operational optimisation and governance of Salesforce Service Cloud and Salesforce Marketing Cloud
- Coordinate the global CRM calendar, email campaigns, automated journeys, and client outreach with internal stakeholders and agencies
- Manage global client gifting programmes and support strategic partnerships for client acquisition
- Enable Sales Associate clienteling through targeted client selections, personalised outreach guidance, and best practice frameworks
- Develop and maintain clienteling frameworks and event follow-up protocols for regional teams
- Prepare global client reporting, engagement reports, and strategic presentations for senior leadership
- Monitor KPIs, ROI, and CRM campaign performance, providing insights and recommendations for continuous optimisation
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Experience sought:
- CRM Manager or Senior CRM Manager level, with a luxury fashion or luxury Maison background
- Fluent in both Salesforce Service Cloud and Salesforce Marketing Cloud (both are required)
- Genuine experience executing VIC, private client, and luxury event programmes at a global level
- Strong analytical capability with advanced Excel and PowerPoint skills
- Able to balance strategic coordination with hands-on execution in a fast-paced environment
- Immediately available or available at very short notice
This is a role for someone currently or recently at Manager level within a luxury Maison, ready to step into a demanding interim seat and make an immediate impact. The calendar is full, the standards are high, and the right person will find their footing quickly.
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