Nigel Wright Recruitment
CRM Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
CRM Manager
An exciting opportunity to take ownership of CRM within a growing consumer business providing premium home improvement products across the UK.
As CRM Manager, you’ll develop the CRM strategy, improve customer journeys and use data, automation and testing to increase conversion. You’ll turn Microsoft Dynamics 365 into a genuine commercial growth tool, while managing and developing a CRM Executive.
Key Responsibilities
- Own the CRM strategy and roadmap.
- Build and optimise customer journeys across email, SMS and telephone.
- Improve lead nurturing, conversion, re-engagement and referrals.
- Develop testing programmes across messaging, timing and segmentation.
- Lead the ongoing development of Microsoft Dynamics 365.
- Analyse customer and funnel performance through Power BI.
- Work closely with sales and customer teams to improve the customer experience.
- Manage data quality, consent and regulatory compliance.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements
- Strong CRM or lifecycle marketing experience within a consumer environment.
- Hands-on knowledge of Microsoft Dynamics 365.
- Proven experience improving conversion through automation and testing.
- Commercially minded, analytical and confident using customer data.
- Comfortable managing multiple projects and influencing wider teams.
- Previous management or mentoring experience would be beneficial.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What’s on Offer?
This is a high-impact role with the freedom to shape the CRM function, test new ideas and directly influence commercial growth.
Package includes hybrid working, 25 days’ holiday, pension, life assurance, gym scheme and onsite parking.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location