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CRM Marketing Manager - SAP Engagement Cloud
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CRM Manager - 6 Month FTC (with potential to go perm) - Up to £65,000 + Benefits - London (3 days per week in office)
*Please note, you must have experience using SAP Engagement Cloud to be considered for this opportunity.
Our client is a prestigious, customer-focused organisation undergoing an exciting evolution of its CRM and personalisation capabilities. Following a recent technology replatform, the business is moving beyond traditional broadcast communications towards more sophisticated, insight-led customer engagement. This is an opportunity to join a newly shaped function, influence how CRM operates and lead a capable team through an important period of change. The initial six-month contract has the potential to become permanent, with scope for the position to develop into a more senior opportunity.
The CRM Manager will provide senior leadership across core customer engagement activity, translating CRM strategy into practical roadmaps, ensuring campaigns are delivered effectively and helping the team get maximum value from its technology.
Role Highlights
- Lead six direct reports across CRM campaign delivery, providing direction, coaching and clear accountability.
- Own workflow, approvals and delivery across newsletters, targeted communications and partnership campaigns.
- Act as the in-house SAP Engagement Cloud specialist, independently diagnosing platform and data-related issues.
- Improve campaign processes, reporting and optimisation while supporting the function’s move towards broader omnichannel engagement.
- Build confidence and ownership within a talented team, encouraging colleagues to investigate problems and recommend solutions.
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You Will Need
- Strong hands-on SAP Engagement Cloud expertise, including segmentation, relational data and campaign troubleshooting. (Essential)
- Experience managing and developing people, with the confidence to address performance and accountability issues constructively.
- Proven CRM management experience, ideally with responsibility for translating strategy into delivery roadmaps and optimisation plans.
- Strong stakeholder management skills and the ability to communicate technical CRM recommendations to senior audiences.
- A commercially aware, collaborative approach; luxury or retail experience is advantageous but not essential.
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Why You’ll Love It
- Six-month FTC with genuine potential to become permanent and develop into a more senior position.
- £65,000 salary, with any requirement above the approved range subject to further approval.
- Immediate access to staff discount and a dedicated benefits platform.
- Additional birthday holiday and a paid charity day.
- Opportunity to shape CRM capability during an important period of technology and organisational development.
Apply today to take ownership of a high-impact CRM function and grow your career with an organisation committed to equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone can make the best use of their skills, free from discrimination or harassment, with all decisions based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates
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