Save the Children UK
CRM Product Lead
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Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead. This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance, and technology to shape the vision, strategy, and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As CRM Lead (Product Owner), you will own the vision, strategy, and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing, and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical, and strategic priorities to maximize value from our CRM investment.
This is a highly collaborative role with significant stakeholder engagement across the organization. You'll spend much of your time working with internal teams, external suppliers, and delivery partners to prioritize demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement, and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively, and is passionate about using technology to deliver social impact.
In this role, you will:
- Own and develop the Salesforce CRM vision, strategy, and roadmap, ensuring alignment with organizational priorities and supporter needs.
- Lead, coach, and support a team of three CRM professionals, fostering a collaborative and high-performing culture.
- Manage and prioritize the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement, and other agile ceremonies to ensure effective delivery.
- Build strong relationships with stakeholders across fundraising, marketing, finance, digital, and technology teams, translating business requirements into well-defined user stories and solutions.
- Partner with developers, CRM specialists, and external suppliers to deliver high-quality Salesforce enhancements, integrations, and releases.
- Oversee CRM performance, data quality, and governance, identifying opportunities to improve processes, automation, reporting, and supporter experiences.
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About you
To be successful, it is important that you have:
- Significant experience leading Salesforce CRM delivery, optimization, and support, either as a CRM Lead, Product Owner, or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential.
- Experience managing CRM roadmaps, backlogs, and agile delivery.
- Understanding of CRM data models, data governance, and reporting.
- Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors).
- Familiarity with Agile delivery (Scrum, Kanban) and product management practices.
- Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences.
- Experience leading teams and creating high-performing environments, with the ability to coach, motivate, and develop colleagues.
- Strong organizational and prioritization skills, capable of managing a high-volume workload and balancing multiple competing demands.
- Experience within the non-profit, charity, or fundraising sector would be highly desirable.
Ideally, you'll also bring some or all of the following:
- Salesforce certifications (Administrator, Business Analyst, or Product Owner).
- Experience with FinDock or similar payment platforms.
- Knowledge of supporter engagement, fundraising, or marketing technology ecosystems within the non-profit sector.
What we offer you
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.
Some of the benefits you can expect include:
- Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
- Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
- Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
- Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
- Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
- Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
- Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.
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Please note: To avoid disappointment, you are advised to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels while maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working
The majority of our roles can be performed remotely in the UK, but at times, you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager/team, and we encourage candidates to discuss our ways of working in more detail at the interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working – We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion
Save the Children UK believes in a world that is fair, inclusive, and equitable, where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organization where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and we are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of color, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community, and individuals with experience living in diverse families.
We are not looking for just one type of person – we want to recruit people who can add fresh perspectives, innovative ideas, or challenge that disrupts the risk of groupthink. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
Closing date
16th August 2026
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