Yours Clothing
CRM & Retention Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Description
The CRM & Retention Manager is a full-time role based in Peterborough, with flexibility for part of the work to be completed from home. This role is responsible for developing and executing CRM and retention strategies utilizing Klaviyo that deepen customer relationships, drive repeat purchases, and grow lifetime value. Day-to-day tasks include planning and managing customer journeys, segmenting audiences, and optimizing email, SMS, and loyalty campaigns. The role involves analyzing customer data and campaign performance, reporting key metrics, and identifying opportunities to improve engagement and retention. The CRM & Retention Manager will collaborate closely with marketing, ecommerce, and creative teams to ensure consistent brand messaging and personalized experiences across channels.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experienced with CRM platforms such as Klaviyo and customer lifecycle management, including audience segmentation and automated journey building.
- Skills in data analysis and reporting, with the ability to interpret customer metrics, retention KPIs, and campaign performance to inform strategy.
- Background in digital marketing and ecommerce, including email and SMS marketing, loyalty programs, and customer engagement tactics.
- Strong communication and collaboration skills, with the ability to work cross-functionally and present insights clearly to stakeholders.
- Proven ability to plan, prioritize, and manage multiple campaigns and projects in a fast-paced, growth-oriented environment.
- Comfort using analytics tools (e.g., Google Analytics, CRM dashboards, BI tools) to make data-driven decisions.
- Understanding of fashion retail or consumer brands is beneficial, with sensitivity to brand tone and customer experience.
- Relevant experience in CRM, retention, or lifecycle marketing; a degree in marketing, business, data analytics, or a related field is advantageous but not required.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London