Science Museum Group
CRM Support Officer
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Are you interested in using data, technology, and teamwork to deliver memorable visitor experiences?
About us
Our CRM (Customer Relationship Management) system is Tessitura, which not only provides SMG with a ticketing system, but also provides a range of different departments across the organisation with insight about our visitors and other stakeholders and their interactions with us.
SMG is moving towards a more data-focused approach to engaging with our audiences. To support this, we have recently launched a new ticketing journey that will help us better understand how audiences engage with us.
To support this team, we are seeking a CRM Support Officer to join us on a permanent, full-time basis, working 35 hours per week.
About the role
As CRM Support Officer, you will make a significant contribution to the realisation of our vision to become the best group of museums in the world by supporting Tessitura, ensuring that it is used to its full potential across the organization.
You will support the CRM team by providing day-to-day support for colleagues using the system, embedding it across all departments and ensuring it is used in the best possible way. In addition to identifying training needs, you will develop and deliver this training to supplement online training resources, whilst maintaining knowledge of CRM technology.
This is a great opportunity if you are keen to try something new, have been interested in help-desk work or are keen to work more directly with a CRM - The team are committed to providing development in this position and you will get just as much out of it, as you put in.
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As we are currently working on a hybrid basis, flexibility can be offered for the role to be based at either our London, Manchester, Bradford or York museums, whilst retaining a Group-wide remit.
About you
By joining us, you do not need to have direct experience with systems, though it may be beneficial, there will be training provided. Your solution-oriented mindset and commitment to great customer service will be especially valuable.
You will be keen to work with and encourage colleagues to make the most of the technology we have to help our visitors, and enjoy learning from the new challenges that you support others with.
You have a great ability to work with others, as a good communicator who enjoys building relationships with people at all levels.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
- Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.
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Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
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