Customers Who Click
CRO Strategist
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Job Title: CRO Consultant
Location: Remote
About Us:
Customers Who Click is a boutique CRO agency specialising in e-commerce. We help brands understand their customers and create better experiences, focusing on real growth rather than generic "best practices." We build growth frameworks based on solid research, not just A/B testing, and work to improve every aspect of our clients' businesses.
The Role:
We’re looking for a CRO Consultant to lead strategy for existing clients and onboard new ones. You’ll work with our team of designers, developers, and copywriters, using our proven frameworks to drive results.
Key Responsibilities:
- Client Strategy:
- Be the main point of contact for clients, running strategy sessions and check-ins.
- Develop and implement optimisation strategies tailored to client needs and goals.
- Identify growth opportunities using research, analytics, and user testing.
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Experimentation:
- Conduct user research to spot issues in the customer journey.
- Develop and prioritise test ideas based on data and client objectives.
- Run and analyze A/B and multivariate tests using tools like Convert, Intelligems, Shoplift and GA4.
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Optimisation
- Identify and optimise growth opportunities for clients that fall outside the traditional scope of CRO and A/B testing, including Upsells, Returns, and Email Capture.
- Lead on the creation of optimised landing pages for clients.
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Collaboration:
- Work with designers, and developers, to produce assets for tests and optimisations.
- Manage project timelines and ensure smooth execution using agile methods.
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Analytics & Reporting:
- Use analytics tools (e.g., GA4) to measure test results and provide reports.
- Share insights and recommendations, aligning with client goals for continuous improvement.
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Note: This is not an exhaustive list and you may be required to perform additional tasks from time to time.
Requirements:
- Proven CRO experience, ideally in an agency or freelance setting with ecommerce/DTC clients. (this is a must)
- Strong experience using AI is key
- Familiarity with tools like GA4, Replo, and Shopify.
- Solid understanding of UX/UI principles and testing tools.
- Strong communication and project management skills.
- Ability to work independently and translate insights into action.
- Basic knowledge of HTML/CSS and JavaScript is a plus.
What We Offer:
- Flexible remote work setup - we don’t care what hours you work, as long as the work gets done.
- Professional growth and development opportunities.
- Work with exciting e-commerce brands to make a real impact.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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