HSBC
Cross-Functional Design Programme Manager
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Cross-Functional Design Programme Manager
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We’re currently seeking an experienced professional to join our team in the role of Cross-Functional Design Programme Manager within Global Payments Solutions (GPS). This role will be based in London.
As a Cross-Functional Design Programme Manager, you’ll lead the end-to-end delivery of complex design and transformation programmes across payments and transaction banking. You’ll bring together Product, Technology, Operations, Risk, Compliance, Data and Architecture to deliver customer-centred, commercially valuable and well-controlled outcomes.
You’ll establish clear governance, create alignment across multidisciplinary teams, manage dependencies and drive timely decisions. Using responsible AI and automation where appropriate, you’ll help improve delivery speed, efficiency and operational performance while maintaining the high standards expected in a highly regulated organisation.
A move across the business allows you to continue to access tailored professional development opportunities and our fantastic benefits packages. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
- Own Programme scope, plans, milestones, dependencies, resources, risks and outcomes across complex cross-functional design programmes.
- Establish effective governance, decision rights, escalation routes and delivery standards aligned to business strategy, customer needs, regulation and control requirements.
- Lead delivery from discovery through implementation, bringing together business, product, technology, operations, risk, compliance, data and architecture stakeholders.
- Build trusted relationships with senior stakeholders and multidisciplinary teams, creating shared accountability across workstreams.
- Provide clear, concise and decision-ready reporting, insights and recommendations to sponsors and executive stakeholders.
- Drive timely decisions, resolve trade-offs and maintain momentum across competing priorities and dependencies.
- Simplify complex information for executive, delivery and specialist audiences, ensuring clarity of purpose and action.
- Track Programme KPIs, benefits, milestones, risks, issues, decisions and design quality, taking corrective action where required.
- Identify delivery constraints early and coordinate effective resolution across workstreams.
- Shape opportunities to use responsible AI and automation to improve programme delivery, customer outcomes and operational effectiveness.
- Ensure Programme outcomes reflect customer needs, commercial priorities, operational feasibility and the relevant risk and regulatory environment.
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To be successful in this role you should meet the following requirements:
- Proven experience delivering complex cross-functional design, transformation or change programmes within financial services, ideally across payments or transaction banking.
- Strong Programme management capability across planning, governance, dependency management, risk, reporting and benefits realization.
- Experience integrating customer, business, operational, technology, data, architecture and control perspectives into coherent end-to-end designs.
- Strong understanding of payments, transaction banking, customer journeys, operating models, business architecture and financial services regulation.
- Excellent senior stakeholder management, facilitation, influencing and decision-making skills.
- The ability to simplify complexity, manage ambiguity and lead multidisciplinary teams through change.
- Strong communication skills, with the confidence to engage executive sponsors, delivery teams and subject-matter experts.
- Good understanding of how responsible AI and automation can be shaped and applied within a controlled financial services environment.
- A collaborative approach, with judgement and resilience to create progress across organizational boundaries.
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Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We’re committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.
London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St Paul’s or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location can’t be confirmed at advert stage and will be discussed during the recruitment process. This doesn’t apply to branch-based or HSBC Innovation Bank roles.
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