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Work Location: United Kingdom - London
Type of Post: Not Applicable
Other Possible Location: Remote
Funding: APPROVED
Expected Travel: Not Applicable
Type of Contract: Not Applicable
Language Requirement: English
Application Deadline: Not Applicable
Employee Duration: Full-Time
Starting salaries are based on various factors, including candidate experience, education, knowledge, skills, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.
Who We Are
As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.
What We Are Looking For
At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.
Job Title: CROSS-TEAM COORDINATOR
Job Location(s): United Kingdom - London
Job Summary
The Cross-Team Coordinator plays a vital operational role for the Chief Revenue Office, supporting collaboration, project management, and operational efficiency across CARE USA's Resource Development teams. Reporting to the Implementation Director in the Chief Revenue Office, with a dotted line to the Chief Revenue Officer, this role serves as a connective hub: tracking shared initiatives, facilitating cross-team workflows, and ensuring collaborative priorities move forward with discipline and accountability.
The Coordinator will provide critical organizational support to the Senior Advisor to the CEO and Board, ensuring follow-through on Board pledges and assisting with preparation of Board materials and logistics. The Coordinator also provides additional executive administrative support to the Chief Revenue Officer, including backup calendar management and scheduling for the executive assistant.
Ideal for a highly organized professional, ideally with CRM experience, who thrives at the intersection of fundraising operations and team coordination.
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Responsibilities
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Cross-Team Project & Campaign Coordination
- Coordinate and track cross-team projects, campaigns, and shared initiatives across Resource Development.
- Maintain workplans, accountability systems, and project timelines.
- Facilitate regular cross-team working sessions, prepare agendas, and capture and distribute action items.
- Ensures shared priorities move forward with discipline and that nothing falls through the cracks between teams.
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Operational Efficiency & AI Adoption Support
- Identify and implement efficiency improvements in shared workflows, including AI-assisted processes and tools.
- Support the Executive Director in evaluating and piloting new technologies that improve collaboration and productivity.
- Document processes and best practices to build institutional knowledge and ensure consistency across teams.
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ROI Tracking, Salesforce & Performance Reporting
- Support ROI tracking and campaign performance reporting across collaborative Resource Development initiatives.
- Pull and synthesize Salesforce reports to compile cross-channel data into clear leadership summaries, track donor and campaign activity, and flag data integrity issues for follow-up.
- Assist with maintaining dashboards and shared reporting tools that give teams visibility into joint performance metrics.
- Serve as a working-level Salesforce user who can run standard and ad hoc reports, maintain accurate records across teams, and support the broader team's data hygiene practices.
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Executive & Administrative Operations
- Manage internal communications and documentation for joint initiatives across Resource Development channels.
- Provide comprehensive administrative and operational support to the Chief Revenue Officer, including complex calendar management, meeting scheduling across time zones, travel coordination, and preparation of briefing materials and agendas.
- Serve as a reliable backup to the Executive Assistant to the CRO during absences or high-volume periods, ensuring continuity of scheduling and correspondence.
- Maintain organized filing systems, track approvals and action items, and ensure the CRO's office operates with consistency and professionalism.
- Assist with budget tracking and operational planning as needed.
Required Qualifications
- Bachelor's degree in business administration, communications, nonprofit management, or related field, or equivalent combination of education and work experience.
- 3-5 years of experience in project coordination, operations, or administrative support, preferably in a nonprofit, fundraising, or international development environment.
- Demonstrated experience with CRM systems, specifically Salesforce, including running reports, maintaining records, and supporting data quality.
- Proven ability to manage complex calendars and scheduling for senior leaders. Strong organizational and multitasking skills with the ability to manage multiple competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and project management tools. Experience supporting senior executives or cross-functional teams.
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Preferred Qualifications
- Coursework or certification in project management, data analysis, or organizational operations.
- Experience providing executive assistant-level support, including travel coordination, expense reporting, and backup coverage for a C-suite or senior director. Salesforce NPSP or Nonprofit Cloud experience preferred.
- Familiarity with AI productivity tools and automation workflows.
- Experience in an INGO, international NGO, or complex federated organization.
- Project Management Professional (PMP) certification or equivalent training. Experience with dashboard tools such as Tableau, Power BI, or Salesforce Einstein Analytics.
There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at legal@care.org. Please do not email legal@care.org to apply for this position. Instead, click "apply now" below in order to submit your interest.
CARE is an Equal Opportunity employer. We provide equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, religion, ancestry, national origin, age, disability, marital status, or veteran status, or any other characteristics protected under applicable law.
Starting salaries are based on internal equity, candidate experience, and the cost of labor where the job is based. Salaries listed only apply to jobs based in the US.
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