Succeed Recruitment Solutions
Cruise Customer Service Consultant
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Calling all Cruise Customer Service Specialists!
If you're looking for a fully home-based position which offers a highly competitive salary up to £28k and a Monday to Friday working week between 9am - 6pm, we have the perfect role for you!
Role of Cruise Customer Service Consultant
As a Cruise Customer Service Consultant, you’ll play a vital role in ensuring our client’s customers enjoy a seamless post-booking experience. Excellent knowledge of the cruise market is essential for the position, along with a customer-focused approach and strong problem-solving skills.
Responsibilities
- Handling a variety of post-sales queries via phone and email
- Arranging special requests and add-ons to enhance client bookings
- Booking additional services when required including excursions, dining and drink packages
- Managing booking amendments and changes
- Resolving customer issues or complaints, escalating where necessary
- Liaising with internal departments with any queries or amendments
- Offering an exceptional level of customer service at all times
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Skills Required
- Previous experience in a customer service or support role within the cruise sector is essential
- Experience of a wide range of cruise lines
- Strong organisational skills
- Detail-oriented with the ability to prioritise tasks efficiently
- Problem-solving ability
- Highly customer focused with an empathetic approach
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If this role is of interest to you, please press the apply online button now!
If you’re interested in learning more about this Cruise Customer Service Consultant opportunity, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
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