Succeed Recruitment Solutions
Cruise Customer Service Executive
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Are you an experienced Customer Service Executive within the Cruise industry, looking for a new challenge?
If you enjoy speaking to customers, helping them with their existing bookings and ensuring their cruise holiday exceeds their expectations, then we’ve a fabulous opportunity for you as our award-winning client looks for full & part-time (4 days) Customer Service Executives to join their growing team.
Our ideal candidates will have previous experience gained within the cruise sector, strong communication skills, a proactive approach to problem-solving, and a "can-do" attitude. You’ll be compassionate, caring, and able to work in a fast-paced environment. If this sounds like you, then we’d love to hear from you!
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On offer is a highly competitive salary, sociable working hours, Mon – Sat 9am – 5.30pm (rota basis) with benefits such as discounted personal travel, private healthcare, and fam trips.
Role of Cruise Customer Service Executive:
- Amending existing cruise bookings including upgrades and cancellations
- Assisting customers after booking and before travel
- Complaint handling and finding solutions to customers' queries
- Supporting other departments with customer service issues
- External communication with suppliers
- Inbound and outbound calling
- Upholding the company’s core values at all times
Skills required for the role:
- Recent experience of working within the cruise industry - essential
- Able to communicate effectively across a multitude of channels
- Can work in a fast-paced environment
- Tenacious and driven to find solutions
- Great interpersonal skills, confident telephone manner with the ability to show empathy
- Well-travelled with excellent knowledge of world-wide destinations and cruises
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If you’re interested in learning more about this Cruise Customer Service Executive role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
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