Broadway Travel Group
Cruise Sales Expert
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Broadway Travel Group is a leading UK travel company with its headquarters in Newcastle, offering a wide range of holidays including short and long-haul escapes, city breaks, and cruise holidays. Established in 1948, the company has built a strong reputation and received multiple industry awards, such as recognition in LSE’s 1000 Companies to Inspire Britain and the Financial Times’ Europe’s 1000 Fastest Growing Companies. Broadway Travel Group is committed to excellent customer experiences, reflected in its 4.7 Trustpilot rating and focus on transparency and service quality. The company continues to invest in training, website enhancements, and expanding its product range to stay aligned with evolving customer needs. Team members work in a friendly, supportive environment that promotes work-life balance, independence, and collaboration, with remote and hybrid work options.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Description
As a Cruise Sales Expert, you’ll provide knowledgeable, personalised cruise advice to customers across telephone, online chat, social media, and other marketing channels. This is more than simply responding to enquiries. You’ll use your cruise knowledge, questioning skills, and sales experience to understand each customer’s needs and confidently recommend the right cruise line, ship, itinerary, and tailor-made package.
You’ll take ownership of your enquiries from initial contact through to booking and beyond, proactively following up opportunities, maximising sales, and building long-term relationships that encourage repeat business and customer retention.
You’ll work within a performance-driven environment with clear monthly KPIs across sales, conversion, profit, Profit Per Booking (PPB), and customer service, with ongoing support and coaching to help you succeed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skill Requirements
- A passion for selling all holidays with a minimum of 1 year’s recent experience of Cruise travel sales.
- Outstanding product and supplier knowledge, with recent experience of selling holidays to all destinations.
- Demonstrable record of achieving KPIs, with the ability to sell confidently and turn enquiries into sales.
- Exceptional customer service skills with experience of working in a customer-focused environment.
- Excellent communications, telephone manner, and listening skills with the ability to anticipate customers’ needs.
- Have a sound knowledge of social media platforms.
- Ability to work in a fast-paced target-oriented environment.
- Excellent attention to detail.
- Ability to use Microsoft packages – e.g., PowerPoint, Word, and Outlook.
- A genuine desire to achieve results, both personally and as part of a successful team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location