UK Ministry of Defence
CSM - Programme Delivery Managers
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Bristol, London
Job Summary
Are you ready to lead one of the most ambitious transformation programmes in Defence? The Ministry of Defence (MOD) is seeking an experienced Programme Delivery Manager to deliver the Corporate Services Modernisation (CSM) Programme, a top strategic priority for MOD.
Corporate Services underpin the daily operations of 250,000 people across Defence. From payroll to procurement, these services are critical to mission success. MOD is modernising HR, Finance, and Commercial services through policy, process, organisational, data, and systems transformation, aligned with the Government Shared Services Strategy. More information on the Shared Services agenda can be found through this link: A Shared Services Strategy for Government - GOV.UK.
Our Ambition Is To:
- Enhance user experience through simplified processes, intuitive systems, and responsive support.
- Enable data-driven decision-making using Oracle ERP, HCM, and EPM technologies, integrated analytics, and AI.
- Improve productivity and efficiency by automating transactions, optimising shared service centres, and reducing costs for reinvestment into frontline Defence.
Role Summary
These roles will play a central part in strengthening delivery grip across the Corporate Services Modernisation Programme. Working across central programme teams, project delivery teams, functional workstreams and delivery partners, the postholders will help maintain a coherent view of progress, risk, dependencies and delivery confidence across a complex, high-profile transformation environment.
The two roles will have similar skill requirements but different areas of focus. One role will focus on maintaining the strategic programme schedule and integrated delivery picture, while the other will work more closely with selected projects to oversee, track and support delivery. Both roles will use tools such as Jira and Microsoft Project to support planning, RAID management, reporting and senior decision-making.
This position is advertised at 37 hours per week. Due to the nature of the role, job share arrangements may be considered, subject to the requirement that full-time hours are fully covered.
Job Description
Key Responsibilities Will Include:
- Lead the development and maintenance of integrated programme plans, schedules and delivery milestones, ensuring alignment with CSM objectives, MOD priorities and the Government Shared Services Strategy.
- Maintain a clear and accurate view of programme progress, risks, issues, assumptions and dependencies, using tools such as Microsoft Project, Jira and programme reporting dashboards.
- Work with project teams, delivery managers, planning leads and RAID managers to strengthen delivery grip, improve schedule quality and ensure risks and dependencies are actively managed.
- Support the operation of an integrated PMO model across central programme teams, embedded project teams, transformation delivery partners and system integration partners.
- Produce high-quality programme reporting, analysis and briefing products for senior governance forums, including Programme Boards, Sponsor Groups and external assurance or audit activity.
- Support the management of exit criteria, key deliverables and assurance evidence across allocated work areas, ensuring delivery products are complete, coherent and decision ready.
- Build effective relationships across a complex stakeholder environment, bringing together inputs from HR, Finance, Commercial, Digital, Change, Governance and partner teams.
- Identify delivery challenges early, escalate issues appropriately and recommend practical actions to improve delivery confidence.
- Support continuous improvement of programme controls, planning, RAID, assurance and governance processes.
- Contribute to a positive, collaborative and delivery-focused culture across the CSM Programme.
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Person Specification
Essential:
- Strong experience of programme or project delivery within a complex transformation, portfolio or major change environment.
- Experience of managing programme plans, schedules, risks, issues, assumptions and dependencies.
- Ability to work across multiple teams and disciplines, building productive relationships and delivering through others.
- Strong analytical skills, with the ability to interpret delivery information, identify trends and present clear recommendations.
- Excellent written, verbal and presentational communication skills, with the ability to tailor messages for senior, technical and delivery audiences.
- Confidence in using programme delivery tools and management information to support delivery oversight and decision-making.
- A proactive, resilient and flexible approach, with the ability to manage competing priorities and provide structure in uncertain or ambiguous situations.
- Sound judgement, with the ability to challenge constructively, identify delivery risks and support practical resolution.
- A collaborative leadership style, helping teams work together around a shared delivery plan and common understanding of priorities.
- Practitioner of either MSP, MOP, MOR or any other APM equivalent.
- Experience of managing delivery within a complex programme, project, portfolio or transformation environment.
- Strong understanding of programme controls, including planning, scheduling, risk, issue, dependency and milestone management.
- Experience of producing high-quality reporting, briefing or governance products for senior stakeholders.
- Ability to build effective relationships across diverse stakeholder groups and influence delivery through others.
- Strong organisational, analytical and communication skills.
- Experience using programme delivery tools such as Microsoft Project, Jira, Power BI or equivalent reporting and planning tools.
Desirable Criteria
- Experience of shared services, corporate services, HR, Finance or Commercial transformation.
- Experience of ERP, EPM, HCM or other enterprise technology-enabled transformation.
- Experience working with delivery partners, system integrators or multi-supplier environments.
- Experience supporting external assurance, audit, Cabinet Office, IPA, NAO or equivalent review activity.
- A recognised project delivery qualification such as APM PMQ, PRINCE2 Practitioner, MSP Practitioner, ChPP or equivalent.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
- Leadership
- Communicating and Influencing
Technical Skills
We'll assess you against these technical skills during the selection process:
- Project Delivery Capability Framework - Risk and Issue Management
Additional Information
Salary and Benefits
Alongside your salary of £61,630, Ministry of Defence contributes £17,854 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides here.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
FTA
The CSM portfolio is recruiting to two-year FTAs, with the possibility of extension subject to business requirements and approvals.
Hybrid Working
Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
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The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
Candidates will be required to provide a statement of suitability. (750 Word count)
At sift, Candidates will be assessed their CV
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