Roke
CSS Field Service Engineer
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• Field Service Engineer
Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference.
The Difference At Roke
What connects us is the mission: solving meaningful problems and building capability that protects what matters most. As the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.
About Roke Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services, and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, public-sector, and commercial industries, with diversity being at the centre of Roke’s strategy.
The Opportunity
The Field Service Engineer plays a key role in delivering high-quality customer support across the UK and international locations.
This role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.
As well as Electromagnetic Warfare, you’ll need a solid understanding of IT infrastructure and experience of working with/for the MoD.
Key Responsibilities
- Engineering visits (preventive and corrective):
- Visit customer sites (sometimes at short notice) to maintain, patch, update, or audit customer systems and products.
- Perform corrective maintenance and repairs to resolve customer issues.
- Support military exercises, demonstrations, and testing.
- Support customer acceptance testing of new deliveries/products.
- Deliver operator and maintainer training.
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Remote support:
- Provide 1st/2nd-line technical support on behalf of the service desk when customers log issues regarding product operation/maintenance.
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24/7 On-Call Rotations (1 week on, 3 weeks off):
- May include being contacted and required to attend customer sites at short notice.
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Infrastructure & Network Support:
- Install, configure, and maintain Windows Server environments (2016/2019/2022).
- Configure and manage firewall platforms (hardware and software-based).
- Maintain virtualized environments using VMware ESXi, Microsoft Hyper-V.
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Customer Repairs (RMAs):
- Perform root cause analysis, investigating issues through methods like utilising test rigs, isolating faults, and engaging with product owners and subject-matter experts.
- Document corrective actions, summarize required parts and effort, create fault report forms, RMA notifications, BER certificates, certificates of conformance, etc.
Education & Qualifications
- Degree or HND/HNC qualified in an engineering discipline.
- Previously served in the 14 Signal Regiment.
- Full driving license.
Knowledge, Skills & Experience
Required expertise includes:
- Electromagnetic Warfare experience within the MoD (14 Signal Regiment).
- previous experience in hardware and infrastructure support in a military domain.
- Ability to work at differing levels of security classification.
- Knowledge of LAN, WAN, and VLAN architectures, hardware, firewalls, hypervisors, and Windows/Linux configuration and management.
- Experience with Cryptographic devices.
- Awareness of planning and executing hardware lifecycle management, upgrades, and capacity expansion.
- Proven experience in supporting low-volume, high-value products and systems in a highly regulated environment.
- Familiarity/follow-up experience with ITIL (v3 or v4).
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Where Will You Be Based?
You will be based out of Romsey, though travel to customer sites as needed may be required.
Why Join Us?
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Competitive salary with flexible benefits across:
- Health & Wellbeing
- Savings & Protection
- Life, Leisure & Entertainment
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Dedicated community of interest groups which:
- Foster shared ideas and passions around tools, technologies and techniques.
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We are committed to Equal Opportunity, Diversity, and Inclusion, in an inclusive, friendly, and supportive work environment for a diverse workforce (including those with additional needs).
Security Information
Due to the nature of this position, you will need to be eligible for achieving DV clearance; therefore, having resided in the UK for the last 10 years is required.
Next Steps To apply, please submit an up-to-date CV. We look forward to hearing from you! For more information, explore roke.co.uk
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