Swissport
Culinary Colleague Pre-Flight Hospitality - London City Airport
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Aspire Lounges: Culinary Colleague Opportunity
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, and enjoy meeting new faces every day, then this is the role for you.
Operating since 1987, Aspire Lounges are an award-winning hospitality experience, that has grown to become Europe’s largest brand of Pre Flight Hospitality and second by scale globally. We serve over 6m+ customers worldwide within 100 + lounges and over 18,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our refreshed brand promise of ‘time well spent’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Pre Flight Hospitality Lounge offering to meet our ambition of being the Best Lounge provider globally.
Job Summary
As a Culinary Colleague you will report to the Senior Culinary Colleague / Culinary Lead and be a key member of the back of house team, assisting the Culinary & Stores team along with all other aspects of Back of House hygiene to ensure guest expectations are met and exceeded, ensuring we consistently deliver Aspire’s People, Place and Provender hallmarks.
Your role is to maintain service excellence of the lounge, and ensuring a consistent, high-quality guest experience. You will amplify our people behaviours of Empathy, Efficiency and Discretion, ensuring every guest interaction reflects Aspire’s service standards and leaves guests feeling their time has been well spent.
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Responsibilities
Key responsibilities:
- Loading and unloading of the dishwasher.
- Receive and store stock delivery and rotation.
- Waste away services following recycling procedures.
- Restocking of cleaned crockery.
- Maintaining high levels of hygiene in all areas.
- Assist the Culinary team with retrieving stock required.
- Assist the Culinary team with applying the Food Safety Management System consistently.
Adhoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Essential Skills
- Have a passion for the food service industry.
- Experience in fast-paced hospitality kitchen environment.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Excellent communication skills, both written and verbal.
- Ability to build positive and trusting relationships with colleagues and guests
- Flexible approach to working hours (including early mornings, evenings and weekends).
- Flexible to work shifts covering XX:XX to XX:XX, 7 days per week.
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Desirable Skills
- Computer literate, including use of payment systems and Microsoft Office.
- Additional languages.
Qualifications
Essential Skills:
- Have a passion for the food service industry.
- Experience in fast-paced hospitality kitchen environment.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Excellent communication skills, both written and verbal.
- Ability to build positive and trusting relationships with colleagues and guests
- Flexible approach to working hours (including early mornings, evenings and weekends).
- Flexible to work shifts covering XX:XX to XX:XX, 7 days per week.
Desirable Skills:
- Computer literate, including use of payment systems and Microsoft Office.
- Additional languages.
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Full Wardrobe Provided.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire Pre Flight Hospitality lounge network for family and friends.
- Potential for placements to other Lounges within the network.
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