Cummins
Customer Account Executive
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We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
- Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
- Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
- Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
- Resolve customer queries and escalations proactively, managing each case through to closure.
- Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
- Represent the business in customer meetings, supporting account development and growth initiatives.
- Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
- Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.
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Responsibilities
To be successful in this role, you will need the following:
- A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.
- Confidence owning issues end-to-end and driving resolutions in a fast‑paced environment.
- Clear, effective communication skills, with the ability to collaborate across multiple functions.
- Strong organisational and analytical skills, with attention to detail and a proactive approach.
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Qualifications
Education/Experience:
- College, university, or equivalent degree.
- A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.
- Experience managing the end‑to‑end order life cycle for customer accounts.
- Experience with EDI processes is preferable.
- Additional language skills beyond English are advantageous.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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