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Customer Account Executive
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Company Overview
Our client is a well-established British food manufacturer with nearly 200 years of heritage, operating as part of a leading international food group. With production facilities across the UK and a head office based in West Yorkshire, this organisation has built a strong reputation for crafting quality products that bring moments of joy to consumers nationwide. The company maintains a warm, people-focused culture that values collaboration and continuous improvement, creating an environment where team members can develop their careers whilst contributing to beloved household brands.
Position Overview
This role sits at the heart of the retailer brand growth strategy, acting as a vital link between customers, internal teams and commercial objectives. You'll take ownership of tracking, reporting and coordinating change management projects to ensure delivery happens on time and in full. Working closely with the Business Development Manager and Director, you'll provide the operational backbone that keeps customer plans moving forward, queries resolved efficiently, and key stakeholders informed with clear, actionable insights. This position offers genuine exposure to FMCG commercial operations and provides an excellent foundation for building a career in sales, category management or business development.
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Responsibilities
- Maintain accurate trackers covering customer plan actions, risks, milestones and cross-functional requests, highlighting changes and decisions needed
- Produce clear summary reports for senior stakeholders, identifying highlights, challenges, key movements and recommended next steps
- Serve as the primary contact for designated smaller or lower-complexity customer accounts, managing queries and routing them appropriately
- Coordinate inputs from R&D, Technical, Operations and Finance teams to ensure customer responses are consolidated, consistent and timely
- Manage end-to-end change management projects for specific customers and products, including specification updates, packaging changes and compliance requirements
- Update and maintain competitive intelligence trackers, capturing competitor activity, store visits, tastings and relevant category insights
- Support benchmarking activities and prepare simple analysis summaries for internal commercial discussions
- Keep core documentation current and accessible, including action logs, change records, meeting notes and templates
- Drive consistent working practices that reduce duplication, improve pace and strengthen cross-functional collaboration
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Requirements
- Minimum 12 months' experience in an FMCG environment within marketing, sales, Supply Chain or category functions
- Advanced proficiency in Excel and PowerPoint, with confidence working with data, trackers and reporting tools
- Strong ability to produce concise updates whilst maintaining accurate documentation and version control
- Highly organised with excellent attention to detail and capability to manage multiple workstreams simultaneously
- Clear written and verbal communication skills, with confidence professionally chasing inputs from stakeholders
- Numerate mindset with commercial curiosity and interest in understanding business drivers
- Personal accountability and a proactive "gets it done" approach to work
- Comfortable working with ambiguity whilst bringing structure and pace to projects
- Strong relationship-building skills with ability to collaborate effectively across functions
- Continuous learning mindset with commitment to self-development and progression
- Exposure to FMCG or retail customer ways of working is beneficial
- Any familiarity with product change processes, stage gate principles, S&OP concepts or costings is helpful but not essential
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