jobs24.co.uk
Customer Account Manager
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The Role:
Managing a portfolio of existing customer accounts and becoming their key point of contact Building strong relationships via phone, email and regular face-to-face customer visits Carrying out customer and contract reviews, ensuring actions are followed through Proactively following up outstanding quotes, repairs and customer queries Taking ownership of customer issues and seeing them through to resolution Working closely with engineers and internal teams to ensure customers receive the right level of service Identifying additional requirements and opportunities to develop existing accounts Keeping customer records and activity up to date across CRM, JobLogic and internal systems Helping customers understand the value of their existing service and wider solutions available
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The Person:
We’re looking for someone who is proactive, organised and genuinely enjoys building customer relationships.
- Previous experience in account management or a similar customer-focused role
- Confident picking up the phone and speaking with customers at all levels
- Strong communication and relationship-building skills
- Excellent organisation, attention to detail and follow-through
- A natural problem-solver who takes ownership rather than passing issues on
- Commercially minded, with the confidence to identify opportunities within existing accounts
- Good IT skills and comfortable learning new systems
- Confident meeting customers face-to-face and building relationships
- Full UK driving licence and willingness to travel to customer sites
- Happy to learn about the specialist products and services the business provides
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The Package:
- £30,000 - £33,000pa basic salary + bonus
- Monday to Friday, 7.30am–4.30pm
- Burgess Hill
- Predominantly office-based with occasional customer visits
- Opportunity to join a growing business with scope to develop
If you’re a proactive, customer-focused person who enjoys building relationships and getting things done, this could be a great opportunity to join a growing business where you can really make the role your own.
Interested? Apply now or get in touch with the Pertemps team for more information!
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