BMS Performance
Customer Account Manager
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- Join a growing, family-owned engineering business with a loyal and growing customer base
- Office-based role on the Wirral, completely inbound activity
- Varied position combining customer service, sales support, and coordination
- Friendly, close-knit team with regular social events
Customer Account Manager
The Role:
- Prepare and issue accurate quotations
- Manage inbound telephone and email enquiries from customers and suppliers
- Process customer orders
- Provide product and pricing information to customers.
- Build and maintain strong customer relationships through excellent customer service.
- Liaise closely with the warehouse and inventory teams to ensure orders are fulfilled and delivered on time.
- Resolve customer queries and identify suitable solutions.
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Working hours 8.30am - 5.00pm
Requirements:
- Around 2 years experience in a B2B customer service or sales role
- Strong organisational skills and attention to detail
- Confident, engaging telephone manner
- Must have strong IT skills, intermediate Excel
- A team player who enjoys a collaborative environment
The Package:
- £27,000 - £33,500 basic salary (DoE)
- 21 days holiday increasing by one every year + Bank Holidays
- Bonus scheme after qualifying period
- Free onsite parking
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The Company: A well-established and expanding global manufacturer of industrial electrical products, supporting electrical contractors and manufacturers across multiple sectors. Known for exceptional service, strong values, and a supportive team culture.
Location: Birkenhead, Ellesmere Port, Runcorn, Chester
Desired Skills and Experience
- Around 2 years experience in a B2B customer service or sales role
- Strong organisational skills and attention to detail
- Confident, engaging telephone manner
- Must have strong IT skills, intermediate Excel
- A team player who enjoys a collaborative environment
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