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Customer Account Manager
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About The Role
The Customer Account Manager position in Cannock offers a salary between £28,000 and £30,000 per annum on a full-time, permanent basis. Reporting through Pertemps Black Country Perms, the successful candidate will oversee multiple key accounts, acting as the primary liaison from order placement through to final delivery.
Daily duties include coordinating projects with internal teams, liaising with the sales department, and ensuring precise, timely completion. Strong organisational abilities and proven customer service expertise are essential, alongside confidence in managing stakeholder expectations. This role suits a professional seeking responsibility within an established Cannock business, where accuracy and proactive communication drive successful outcomes.
Job Description
Are you highly organised with excellent customer service and project coordination skills?
Our client, a well-established and successful business based in Cannock, is looking to recruit an experienced Customer Account Manager to join their busy and friendly team.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships and takes pride in ensuring projects are delivered accurately and on time.
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As a Customer Account Manager, you will be responsible for managing several key customer accounts, acting as the main point of contact from order through to delivery. Working closely with customers, the sales team and internal departments, you'll ensure projects run smoothly while delivering an exceptional customer experience.
Key Responsibilities
- Manage multiple key customer accounts on a day-to-day basis.
- Coordinate customer projects from initial order through to successful completion.
- Process customer orders accurately and efficiently.
- Liaise regularly with customers, providing updates on project progress and delivery schedules.
- Build and maintain strong relationships with customers, colleagues and the external sales team.
- Monitor and manage stock allocated to customer accounts.
- Identify and resolve issues quickly, ensuring minimal disruption to projects.
- Coordinate customer approvals for new product lines.
- Ensure clear communication across all departments to keep projects on track.
- Deliver outstanding customer service while meeting deadlines.
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We're looking for someone who is:
- Experienced in project coordination, account management, sales support or customer service.
- An excellent communicator with strong relationship-building skills.
- Highly organised with exceptional attention to detail.
- Able to prioritise a busy workload and manage multiple projects simultaneously.
- Calm under pressure with excellent problem-solving abilities.
- Confident using Microsoft Office, Excel and business systems.
What's on Offer?
- Permanent full-time opportunity.
- Friendly and supportive working environment.
- Opportunity to work with major customer accounts.
- Varied and fast-paced role with genuine responsibility.
- 25 days Holiday + Bank Holidays
- Free on-site parking.
If you have experience as a Project Co-ordinator, Project Coordinator, Customer Account Manager, Sales Support, Account Co-ordinator, Order Processing, Customer Service, Project Management we'd love to hear from you.
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