2020 Innovation
Customer Account Manager
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Customer Account Manager
We have an exciting opportunity to join our Sales team as a Customer Account Manager, where you’ll take ownership of your own portfolio of members. You’ll build strong relationships, support renewals and identify opportunities for cross-selling and upselling as we continue our rapid growth.
This is a great opportunity for an ambitious, relationship-focused sales professional who enjoys taking ownership of their accounts, building trusted partnerships and turning customer relationships into commercial success.
With a growing customer base, an expanding range of services and uncapped commission, you’ll have real scope to grow your portfolio, increase your earnings and play an important role in our continued success.
Company Description
We are proudly working with over 1,700 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.
You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have recently crystallised the core values which make us tick. These are:
- Trust and Collaboration
- Agility and Innovation
- Integrity
- Inspiring Community
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Role Description
As a Customer Account Manager, you’ll take ownership of your own portfolio of members, developing trusted relationships, driving renewals and uncovering opportunities to grow revenue through cross-selling and upselling.
You’ll work closely with colleagues across the business to ensure a smooth and positive customer experience, while acting as a reliable and proactive point of contact for your customers.
Success in this role looks like strong customer engagement, high renewal rates, accurate and well-maintained CRM activity, and a portfolio of customers who value the relationship you have built with them.
Knowledge, Skills & Qualifications
- 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
- Experience in maintaining high retention rates
- Experience in building excellent customer relationships
- Strong communication skills and ability to build rapport and maintain relationships with clients
- Ability to cross-sell/ upsell
- Excellent analytical skills
- Strong organisational and multi-tasking skills
- Excellent attention to detail and organisational skills
- Experience in using CRM systems
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What do we offer?
- Competitive salary
- Uncapped commission
- 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure
- Wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
- Option to buy or sell annual leave
- Pension scheme
- Access to employee discounts, vouchers and cashback
- Hybrid working (Tue-Thurs in office, Mon & Fri - wfh)
- 3 x basic salary life assurance
We’re looking to move quickly on this hire and hope to bring the right person on board soon. Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.
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