GreenSquareAccord
Customer Accounts Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Make a difference through every customer conversation.
Are you experienced in income management, arrears recovery, debt recovery, or credit control? Do you have the communication skills, empathy, and resilience to support customers through challenging financial circumstances?
We’re looking for a Customer Accounts Officer to join our Customer Accounts Team in Birmingham. You’ll play an important role in helping residents sustain their tenancies, while ensuring rent and other charges are managed fairly and effectively.
Location
Methuen Park, Chippenham SN14 0GU
Salary
£34,000-£37,000 and £750 annual car allowance
Contract
Permanent
Interview date
25 August - face to face
What you’ll be doing
- Manage and recover arrears across a range of housing tenures and a defined customer patch.
- Provide a high standard of customer service, working with residents to find appropriate solutions and support tenancy sustainment.
- Handle sensitive and confidential information responsibly, maintaining accurate records in line with Data Protection requirements.
- Carry out customer visits where appropriate as part of the arrears recovery process.
- Work closely with local authorities, the Department for Work and Pensions (DWP), courts, and other partner agencies.
- Prepare paperwork and present cases in court, with or without legal representation.
- Attend evictions where required, following relevant policies and procedures.
- Work collaboratively with colleagues and partner organisations to maximise income while achieving positive customer outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we’re looking for
- Previous experience in arrears management, debt recovery, credit control, or income management.
- A strong understanding of debt recovery processes.
- Experience working to targets in a busy, fast-paced, and changing environment.
- Excellent communication, negotiation, and customer service skills.
- The ability to support vulnerable residents with empathy, professionalism, and respect.
- Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
- Knowledge of welfare benefits and housing legislation would be an advantage.
- Previous court experience, or experience working with local authorities, the DWP, or other partner agencies, would be beneficial.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A DBS check will be required for the successful candidate, with further details provided following an offer of employment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills