Ocean Network Express
Customer Administration Coordinator - Export
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Customer Administration Coordinator - Exports
Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent
We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.
Key Responsibilities
- Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).
- Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.
- Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.
- Liaise with customers directly via service cloud, live chat and phone to assist in any customer queries.
- Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.
- Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.
- Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.
- Work internally with multiple departments to ensure the most efficient and updated processes are in place.
- To actively build knowledge and understanding of separate roles to enable cross department assistance.
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About You
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- Strong customer service focus with excellent communication and interpersonal skills.
- Previous experience in shipping, logistics, or a customer service administrative role (preferred).
- Good understanding of import processes and documentation.
- Confident using digital platforms and open to adopting new technologies.
- Detail-oriented with strong time management and problem-solving skills.
- A positive attitude and willingness to learn.
- Team player to work well in a team or on individual tasks.
What We Offer
- Paid annual leave of 25 days per annum in addition to UK public holidays
- Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
- Performance Related Pay - a pay award and discretionary annual bonus linked directly to their performance in addition to annual review
- Permanent Health Insurance (PHI)
- Death in Service Benefit (x8 annual salary)
- Employee Assistance Programme, with free independent confidential support and virtual GP services
- Private Medical Cover (BUPA) after two years’ service
- Interest free annual travel season ticket loan
- Family leave policies enhanced above statutory
- Access to the UK’s Tax-Free Childcare scheme
- Enhanced Company sick pay policy
- Annual Medical Health check
- Annual eye test and contribution towards glasses for VDU prescriptions
- Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
- Loyalty Award Scheme
- Cycle to Work scheme
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