Property Management Recruitment
Customer Administrator
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Job title: Customer Administrator
Location: East London
Salary: £31,000
Type: Permanent, full time
A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.
It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.
Key responsibilities
- Handle incoming enquiries across the portfolio, taking ownership through to resolution
- Manage new tenancy administration from application to move-in — qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed information
- Manage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plans
- Maintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit ready
- Process payments, raise charges, account amendments and rent splits
- Administer Direct Debit instructions and issue tenant statements
- Register, release and deregister tenancy deposits
- Chase rent arrears and other debt in line with agreed processes, liaising with site teams and Finance
- Support statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where required
- Maintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislation
- Identify opportunities to improve processes and ways of working
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Essential experience
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- Previous experience in Build to Rent, residential lettings or residential property administration
- Strong track record of delivering high-quality customer service in a fast-paced environment
- Experience managing the end-to-end tenancy administration process, including residential contracts
- Experience using tenancy referencing platforms
- Good understanding of Right to Rent requirements
- Good working knowledge of Microsoft Office
Desirable
- Experience using a property management system such as Yardi, MRI or similar
- CRM experience
- Knowledge of tenancy deposit administration
- Experience supporting arrears or debt management processes
- Knowledge of current residential lettings legislation
Skills
- Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing workloads, and a genuine team player.
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