Lumsden & Carroll Civil Engineering
Customer Advisor Administrator
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Role
Customer Advisor Administrator
Closing date
02/10/2026
Location
Bowburn - Salaried
Sector
Civil Engineering - Drainage & Wastewater Network
Overall Objective
To provide administrative support duties to the Customer Service team
Key Accountabilities
- Answering the telephone, logging customer enquiries on corporate systems
- Inputting data on corporate systems to assist with accurate reporting
- Liaising with various stakeholders to provide customers with accurate information
- Handling customer complaints and delivering timely responses
- Ensuring customer records are updated accurately
- Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team
- Visiting customers to discuss their requirements whilst we are carrying out works
- Supporting the wider team by hand delivering letters where required
- Contacting customers ensure service delivery satisfaction
- Supporting the Customer Service Manager and Customer team
- Auditing information provided to ensure processes are being adhered to
- Ensure professional communication at all times
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
General Responsibilities
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We endeavour to deliver a high standard of customer service within our frameworks, individuals are expected to assist in the delivery and the continuous improvement of our current processes.
The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities.
To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
Key Measurements
- Customer and colleague feedback
- Work safely and efficiently
Experience & Qualifications
- 2 years Customer Service Experience
- Minimum of 5 GCSE’s A – C or equivalent including maths and English desirable
- Full valid UK driving licence essential
Personal Skills
- Able to follow instructions
- Takes pride in work
- Effective team player
- Punctual and reliable
- Satisfactory communication skills written, face to face and over the telephone
- Satisfactory time management skills
- Professional behaviour at all times
- Be approachable, empathetic and ethical
Benefits
Benefits That Make a Real Difference
Hybrid Working
Balance work and life with flexible arrangements (where applicable)
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Enhanced Holidays & Birthday Leave
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Hybrid Working
Balance work and life with flexible arrangements (where applicable)
Pension & Pension Advice
Secure your future with a pension plan and expert guidance.
ULEV Car Lease Scheme
Drive greener with our ultra-low emission vehicle leasing option.
Benefit Hub
Exclusive savings on shopping, leisure and lifestyle.
Buy and Sell Holidays
Flexibility to purchase or sell annual leave to suit your lifestyle.
Cycle to Work
Save money and stay healthy with our bike purchase scheme.
Enhanced Holidays & Birthday Leave
Extra time off plus a day to celebrate your birthday.
Hybrid Working
Balance work and life with flexible arrangements (where applicable)
Pension & Pension Advice
Secure your future with a pension plan and expert guidance.
ULEV Car Lease Scheme
Drive greener with our ultra-low emission vehicle leasing option.
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