Corinium Museum
Customer Advisor
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About the Corinium Museum
The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre. The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.
About the Role
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part-time basis. This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone.
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Key Responsibilities
- Welcome visitors in a friendly, helpful and professional manner
- Handle payments accurately and in line with museum procedures
- Promote and sell admissions, memberships, retail items and tourism products
- Provide visitor and tourist information including travel and transport details
- Respond to telephone, email and general enquiries
- Maintain a clean and organised welcome desk and shop area
- Support the marketing and promotion of the museum and its activities
- Assist with administrative tasks and stock checks
- Carry out other duties to support the day-to-day operation of the service
Requirements
- Experience working with the public
- Strong teamwork skills
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Office
- Ability to multitask, stay calm under pressure and solve problems
- Accurate and organised approach to handling data and payments
- Friendly, approachable and positive attitude
- Flexibility and willingness to support operational needs
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Desirable
- Experience in a museum, heritage or visitor information environment
- Interest in history or archaeology
- Knowledge of the local area
- Interest in marketing and promotion
Hours
- 11.3 hours per week – half day Friday plus 2 weekends in 3 on a 3 week rota.
Closing Date
- 16 August 2026
This role requires some flexibility.
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