Customer Advisory Consultant

What We're Looking For:

Essential

• Experience in software consultancy, customer success, professional services, or a similar customer-facing technology role.
• Experience using ticketing systems and managing support requests in line with agreed service level agreements (SLAs).
• Ability to understand and explain complex software solutions.
• Strong troubleshooting and problem-solving skills.
• Experience delivering training and system guidance remotely and face-to-face.
• Excellent stakeholder management and communication skills.
• Ability to build trusted relationships with customers at all levels.
• Strong organisational skills with the ability to manage multiple priorities.
• A passion for delivering exceptional customer outcomes.

Highly Desirable

• Experience working with Tribal EBS.
• Experience within Further Education, Adult Learning, Higher Education, or Skills & Training environments.
• Understanding of FE funding, compliance, and student management processes.
• Knowledge of student information systems, MIS platforms, or education technology.
• Experience gathering requirements and producing business cases or process documentation.

Whilst not essential, familiarity with the following technologies would be advantageous:

• SQL / T-SQL.
• PL/SQL.
• SQL Server Reporting Services (SSRS).
• REST APIs and integration tools such as Postman.
• Reporting and data analysis tools such as Power BI.

What can Tribal offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We are proud to be certified as a Family Inclusive Workplace through Working Families, which recognises our commitment to creating an environment that enables employees to balance their responsibilities inside and outside of work. We encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

AI IN RECRUITMENT AND SELECTION

We understand many people use AI tools to help with their applications and we’re comfortable with that when used responsibly. What matters to us is honesty. Please don’t use AI to misrepresent your skills or experience, as it affects fairness and may lead us to withdraw your application. We value authenticity and want to get to know the real you. Please note that all of our formal interviews will be carried out with a strict ‘camera on’ policy and you will be asked to verify your identity as part of the formal interview process.