Harnham
Customer Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Analyst
London (Hybrid, 3 days per week in office) | £50,000 | 12-Month Fixed-Term Contract
This is an excellent opportunity for a Customer Analyst to join a growing organisation and play a key role in shaping customer and commercial decision-making. You'll work across customer, retail, and financial data, delivering insights that directly influence strategy, performance, and customer experience.
The Company
They are a customer-focused business that places data at the centre of decision-making. With an established presence and a strong focus on growth, they are continuing to invest in analytics capabilities to better understand customer behaviour and commercial performance. You will join a collaborative environment where data is valued and insights have genuine impact across the organisation.
The Role
As a Customer Analyst, you will turn complex customer and commercial data into clear, actionable insights. Key responsibilities include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Producing analysis and recommendations to support key commercial and customer-focused decisions.
- Building and maintaining KPI dashboards and reporting using data visualisation tools.
- Analysing customer behaviour, purchasing trends, retention metrics, and customer satisfaction.
- Delivering regular customer insight reporting on product performance, purchasing patterns, and seasonal trends.
- Supporting store and channel performance analysis to identify growth opportunities.
- Defining customer segments and measuring the effectiveness of customer engagement campaigns.
- Conducting A/B test analysis and campaign performance reporting.
- Partnering with stakeholders across Customer Experience, Retail, Finance, and Analytics teams to drive data-led decision making.
- Supporting forecasting, performance measurement, and commercial modelling initiatives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Skills & Experience
- Strong commercial experience in a Customer Analyst, Customer Insights Analyst, CRM Analyst, or similar analytics role.
- Experience working with large customer, retail, e-commerce, or transactional datasets.
- Strong SQL capability.
- Experience using data visualisation tools such as Power BI, Tableau, or Looker.
- Ability to communicate insights effectively to both technical and non-technical stakeholders.
- Experience with customer segmentation, customer lifecycle analysis, campaign measurement, and reporting.
- Exposure to Snowflake or similar cloud-based data platforms is beneficial.
- A curious and proactive approach to problem-solving.
How to Apply
If you're a Customer Analyst looking for a highly visible role where your insights will directly influence business decisions, apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location