Harnham
Customer Analytics Manager - 12-month FTC
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Customer Analytics Manager 12 Month FTC
London (Hybrid) | Up to £70,000
Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business, delivering insight that drives customer growth, retention and commercial performance.
The Company
This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established teams covering customer analytics, data science, AI and marketing analytics. They are now looking for a Customer Analytics Manager to join on a 12-month fixed-term contract and lead key customer insight initiatives.
The Role
You will be responsible for delivering strategic customer analytics and helping stakeholders make more informed customer-focused decisions.
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Key responsibilities include:
- Owning customer analytics across retention, loyalty, profitability and customer lifetime value
- Delivering customer reporting, insight and deep-dive analysis to identify opportunities and risks
- Leading customer segmentation and profiling projects to better understand customer behaviour
- Applying advanced analytical techniques including clustering, predictive modelling, regression analysis and campaign measurement
- Translating complex analysis into clear, actionable recommendations for senior stakeholders
- Building strong relationships across the business and acting as a trusted analytics partner
- Developing compelling insight-led narratives that support commercial and customer objectives
Your Skills & Experience
- Strong commercial experience in customer analytics, customer insight or CRM analytics
- Advanced SQL skills
- Strong data visualisation experience
- Experience delivering segmentation, clustering, predictive modelling and campaign measurement
- Understanding of techniques such as k-means clustering, random forest and regression analysis
- Excellent stakeholder engagement and communication skills
- Ability to translate analytical findings into business recommendations
- Previous people management or mentoring experience would be beneficial
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What They Offer
- Salary up to £70,000
- Competitive benefits package
- Hybrid working model based in London
- Opportunity to lead a high-impact customer analytics function
- Exposure to senior stakeholders across a data-driven organisation
- Valuable experience within a large-scale customer analytics environment
How to Apply
To apply for this Customer Analytics Manager role, please submit your CV for consideration.
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