Harnham
Customer Analytics Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Analytics Manager - 12-Month FTC
London (Hybrid, 2 days per week) | Up to £70,000 + Benefits
A fantastic opportunity for a Customer Analytics Manager to join a well-known retail business with a large customer base and a strong data-driven culture. You'll take ownership of customer insight projects, influence commercial decision-making, and help shape strategy across retention, loyalty, customer value, and customer behaviour.
The Company
They are a leading retail organisation with a strong presence across both stores and digital channels. Data is central to how they understand their customers and drive business performance, with analytics playing a key role across commercial, marketing, product, and customer functions. Their established analytics team includes specialists across customer analytics, data science, AI, and marketing analytics.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role
- Lead the customer analytics agenda across customer behaviour, retention, loyalty, profitability, and lifetime value.
- Deliver customer reporting, insight generation, and deep-dive analysis for senior stakeholders.
- Apply advanced analytical techniques including segmentation, clustering, predictive modelling, and campaign measurement.
- Develop customer profiles and identify behavioural trends, opportunities, and risks.
- Translate complex analysis into clear, commercially relevant recommendations.
- Partner with stakeholders across the business to support data-driven decision-making.
- Support and manage analysts within the team.
Your Skills & Experience
- Strong commercial experience in customer analytics or customer insight within a retail or consumer-focused environment.
- Advanced SQL and data visualisation skills.
- Experience with customer segmentation, regression analysis, clustering, predictive modelling, and campaign measurement.
- Previous people management is required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What They Offer
- Salary up to £70,000 plus benefits.
- Hybrid working, with three days per week in their London office.
- Opportunity to work on highly visible customer analytics projects with genuine business impact.
- Exposure to senior stakeholders across a well-established analytics function.
- Excellent opportunity to further develop your leadership and commercial analytics experience.
How to Apply
If you're a customer analytics professional looking to make an impact within a leading retail organisation, apply today for more information.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location