Harnham
Customer Analytics Manager
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Customer Analytics Manager
£40,000-£50,000
Lancashire
The Company
A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily in their data, CRO, and CRM capability to support growth and personalisation.
The Role
As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate, well-governed, and used effectively to drive insight-led decision making. This role blends customer data management with hands-on analytics, supporting CRM strategy through segmentation, reporting, and behavioural analysis. You’ll also play a key role in optimising customer data integration and supporting projects around customer identity and unique customer IDs.
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Your Skills & Experience
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- Strong SQL skills
- Hands-on experience with data visualisation and BI tools, ideally Power BI
- Experience developing customer segmentation and supporting CRM personalisation strategies
- Confident communicator, able to translate data into clear insights for non-technical stakeholders
The Benefits
£40,000-£50,000
How To Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
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Skills