Sikla GmbH
Customer and Sales Support
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Be part of a fast-growing international team.
At Sikla UK, we are expanding our team in Milton Keynes and looking for someone who thrives in a technical, fast-paced, and customer-centric environment. If you have a background in sales administration, customer service, or project support - especially within construction, M&E, or industrial supply chains - this role offers you the chance to join a company where your expertise genuinely adds value.
The Role
This position places you at the heart of operations - supporting both commercial activity and technical project execution. You will work closely with our Sales, Supply Chain, and Engineering teams on a wide variety of customer enquiries, quotations, orders, logistics coordination, and technical documentation.
You’ll be joining a supportive team where your ability to understand technical products, coordinate multi-step workflows, and provide proactive service will have a direct impact on customer satisfaction and business performance.
Your duties and key responsibilities
You will play a central role in ensuring the smooth running of the sales office by handling:
- Sales & Customer Support
- Managing customer enquiries and providing first-class support
- Processing quotations, sales orders, invoices, and delivery updates
- Communicating with customers and internal teams to keep information flowing seamlessly
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Operational Support
- Supporting project-related documentation and technical queries (training provided)
- Working with ERP systems, CRM, stock data, pricing, and order tracking
- Liaising with other teams to ensure accurate information for site-related orders
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Office & Administrative Excellence
- Maintaining records, documentation, and compliance-related files
- Supporting other business administrative tasks, as needed
- Coordinating general office tasks—data entry, reporting, and internal communications
Your Profile
- Minimum 2 years’ experience in sales administration, customer service, technical sales support, or order processing
- Experience in B2B environments, ideally in construction, M&E, industrial supplies, or technical products
- Strong ERP knowledge and proficient in Microsoft Office suite
- Excellent communication, organisation, and problem-solving skills
- Ability to manage multiple priorities with accuracy and attention to detail
- Interest in technical products or engineering
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Personal Attributes
- Proactive and self-motivated
- Collaborative and team-oriented
- Customer-centric mindset
- Strong attention to detail
Why join Sikla?
When you become part of Sikla, you join an international group recognised for engineering innovation and high-quality modular support systems used worldwide in commercial, industrial, and infrastructure projects.
We are a stable growing company with an excellent reputation in the industry, where you will gain exposure to engineering, technical and supply chain processes. We offer opportunities for training, development and internal mobility.
Working hours
- 8 AM - 5 PM (Mon-Thu)
- 8 AM - 3 PM (Fri)
Benefits
- 25 days annual leave (+ bank holidays)
- Onsite free refreshments and regular staff lunches
- Possibility of enrolling with Private Healthcare & Local Gym Membership
If you are interested in this position, please submit your application for consideration. We look forward to hearing from you!
You will find more information about Sikla and its Team on our website and LinkedIn page.
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