Keystone Group
Customer and Sales Support Team Leader
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About The Role
We are seeking an experienced Customer & Sales Support Team Leader to join the Keystone Lintels team, where you will support the Customer & Sales Support Manager in leading and developing the Customer Support and Sales Support teams. Working closely with internal teams, you’ll play a key role in ensuring efficient project pipeline management, quotation processing, and high standards of customer service. This is an excellent opportunity for an individual with strong leadership skills and experience within a fast-paced sales support or customer service environment.
What You’ll Be Doing
- Support the Customer & Sales Support Manager in the day-to-day leadership, development, and performance of the Customer Support and Sales Support teams.
- Lead, coach, and support team members through effective onboarding, training, and ongoing performance development.
- Ensure accurate management of leads, quotations, and customer information within business systems to support efficient sales operations.
- Champion a customer-first approach by ensuring enquiries are handled promptly, professionally, and effectively.
- Coordinate communication between internal departments and external sales teams, while supporting customer reporting, administration, and departmental performance updates.
- Provide operational support across team functions, including overseeing daily activities and team performance in the absence of the manager.
- Support the delivery of departmental objectives, ensuring alignment with wider regional and company goals.
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What You’ll Need To Succeed
Success in this role comes from combining strong leadership skills with a customer-focused approach and a passion for developing high-performing teams. You’ll be someone who enjoys coaching and supporting others, building strong relationships, and driving continuous improvement across customer and sales support functions. With the ability to solve problems, make effective decisions, and deliver high-quality results in a fast-paced environment, you’ll be ready to take the next step in your leadership career and make a positive impact within a supportive team.
You will also demonstrate:
- Strong organisational skills with excellent attention to detail.
- Excellent communication skills.
- Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
- A proactive approach, with the ability to manage your workload and work effectively.
What We’re Looking For
- Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.
- Previous experience in a team leader or supervisory role within customer service, sales support, or a similar environment.
What We Offer
- Opportunities for professional development and career progression.
- A supportive, values-driven, and inclusive working environment.
- Competitive salary and benefits package.
- 33 days annual leave, increasing with service.
- Contributory Pension.
- Life Assurance.
- Healthcare Cashback Plan.
- Enhanced Family Friendly policies.
- Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.
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A Bit About Us
For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia, and North America. Its portfolio includes market-leading brands in the steel, light & environmental, and timber sectors.
Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production, and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. Production facilities in Derbyshire, England, and Cookstown, Northern Ireland, enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.
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