Restore plc
Customer Assurance & Supplier Risk Analyst
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Customer Assurance & Supplier Risk Analyst
Location: Hybrid (Rainham)
Contract Type: Permanent
Hours: Monday - Friday (37.5 Hours)
Salary: £35,000 - £50,000 per annum
B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Purpose of the Role
This is a new role with responsibility for two closely connected areas of business assurance.
Customer Assurance: Restore's customers are predominantly other businesses and organisations. As part of selecting, onboarding and periodically reviewing Restore as one of their suppliers, those customers regularly send us detailed questionnaires.
Supplier Risk: Looking in the opposite direction, Restore also needs to understand and manage the risks presented by organisations within its own supply chain.
Key Responsibilities
Customer Assurance
- Coordinate and complete B2B customer assurance questionnaires, supplier assessments, security questionnaires and other third-party due diligence requests received from Restore customers.
- Review incoming questionnaires, identify the information and evidence required and coordinate responses with appropriate subject-matter experts across Restore.
- Manage multiple questionnaires concurrently
- Review responses for completeness, consistency and accuracy before submission.
- Develop strong working relationships with teams including Information Security, IT, Legal, Procurement, HR, Health & Safety, Environmental, Business Continuity, Operations, Quality and other specialist functions.
- Support customer Pre-Qualification Questionnaires (PQQs), Requests for Information (RFIs) and tender submissions where appropriate.
- Help design, document and continuously improve Restore's end-to-end customer assurance questionnaire process.
- Support the introduction and ongoing administration of a dedicated questionnaire-management platform.
- Develop and maintain a central knowledge library of approved responses, supporting evidence and subject-matter ownership to improve the speed, accuracy and consistency of future submissions.
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Supplier Assurance and Third-Party Risk
- Coordinate supplier/vendor risk assessments in accordance with Restore's policies and procedures.
- Manage supplier onboarding assessments, due diligence, ongoing monitoring and reassessment activities through Restore's third-party supply-chain risk management platform, Achilles.
- Review supplier information and evidence, identify potential gaps or risks and coordinate further investigation with relevant subject-matter experts.
- Track identified supplier risks, remediation actions and outstanding information through to closure.
- Maintain accurate and audit-ready supplier risk records.
- Produce clear management information on supplier assessment activity, outstanding actions, emerging risks and trends.
- Escalate material supplier risks through the appropriate governance channels.
- Identify opportunities to simplify and automate customer and supplier assurance activities.
- Maintain accurate records, evidence and audit trails.
- Develop effective trackers, dashboards and reporting to provide visibility of workload, response times, outstanding actions and risk.
- Contribute to internal and external audits where required.
- Support the ongoing development of Restore's customer assurance, supplier risk and Third-Party Risk Management frameworks.
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Essential Criteria
- Strong analytical thinking
- Excellent organisation.
- Strong written communication
- Confident stakeholder management
- Attention to detail
- Curiosity and learning agility
- Systems confidence
- Process-improvement mindset
About The Company
At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.
With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.
What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
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