Mackenzie Jones
Customer Business Lead
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Customer Business Lead
FMCG - Non - Food
📍 Hybrid – 2 days connected - Berkshire
C.£105,000 + car + bonus + package
The opportunity:
This is a high-profile commercial leadership opportunity with responsibility for one of the business's most strategically important retail customers.
Reporting to the Sales Director – Retail, you will lead the customer strategy across the UK, driving profitable growth, strengthening customer partnerships and delivering the commercial agenda across a complex retail environment.
What will my key accountabilities be?
- Own the overall commercial relationship with a major UK retail customer, acting as the senior point of contact.
- Develop and deliver the annual customer business plan and commercial strategy.
- Use customer, category and market insight to shape the joint business agenda.
- Lead, coach and develop a high-performing customer team.
- Work cross-functionally to ensure excellent execution against customer plans.
- Own customer P&L performance, commercial investment and forecasting.
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A great candidate will have:
We are looking for an experienced commercial leader who combines strong customer management skills with genuine strategic and commercial thinking.
You'll ideally bring:
- Significant experience managing major UK retail customers within FMCG, consumer goods or a related environment.
- A proven track record of delivering profitable customer and category growth.
- Strong commercial negotiation and influencing skills.
- Experience building senior-level customer relationships and strategic partnerships.
- Experience leading and developing high-performing teams.
- Strong analytical and numerical capability, with the ability to turn insight into action.
- The confidence to operate within a complex, matrix organisation and influence across functions.
- A collaborative, entrepreneurial and solutions-focused mindset.
- The ability to combine strategic thinking with strong commercial execution.
In return for everything you can bring, the business can offer you:
- Car
- Bonus scheme – up to 28%
- Private Medical Insurance
- Pension Plan 6% employee/ 12% employer
- 25 days holiday + bank holidays
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This is an opportunity to join a highly successful global consumer business and take ownership of a strategically important customer relationship. You'll have significant autonomy, senior-level visibility and the opportunity to shape the future commercial strategy for a major retail customer, alongside leading and developing a talented team.
🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. 🤝
We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Mackenzie Jones Recruitment so you don’t miss them.
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