SRG
Customer Business Manager
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Job Title: Customer Business Manager
Contract: Until July 2027
Location: Remote
SRG are working with a multinational consumer goods and personal care company who are seeking an Import/Export Coordinator to join their team.
Role Purpose
Reporting into the UK&I Country Leader, Personal Care, you will have full accountability for achieving sales growth, share, and profitability with our biggest partner within the UK&I business.
You’re going to have access to resources, people, and support across our entire business - so if you’re driven, passionate, and can motivate and inspire those around you, whilst delivering as part of a high-calibre team, then this opportunity is just what you’re looking for!
Core Responsibilities
- You will be responsible for building consumer-led joint business plans that facilitate sustainable growth, for both the consumer and company, and will be leading the annual negotiation process in UK&I.
- Through collaboration with cross-functional teams, you will be developing activation plans to help unlock the category opportunities you have agreed with your customer.
- You will use data to understand, interpret, and own customer/channel performance, taking a proactive approach in quickly resolving any potential challenges to achieving objectives.
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This is a truly exciting opportunity for someone who is passionate about progressing their career within the commercial function.
What will you bring to the team?
Outstanding individuals who are highly motivated and possess the following:
Skills:
- Strong customer focus, with ability to develop consumer-led joint strategies
- Proven experience of successfully forging and maintaining business relationships
- Able to present recommendations in an influential manner
- Excellent networking and stakeholder management skills
- Strong commercial acumen - highly numerate, with strong analytical skills
- Solid communication, presentation, and negotiation skills
- Outstanding interpersonal and collaboration skills
- Exceptional time management skills, with the ability to prioritize tasks effectively
- Experience of sales forecasting and profit modelling for your own business and the retailer
- Maximize sales performance through analytical data
- Be part of the customer management process (annual negotiations and quarterly updates)
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Knowledge:
- Education to degree level preferred
- Recent experience managing Retail and Distributor partners
- Relevant experience of using category and retailer data sources
- Proven track record of developing sustainable JBPs and delivering business results
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