Keepmoat
Customer Care Administrator
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Job Description
Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.
As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.
Job Description
We have an outstanding opportunity for a Customer focused administration professional to join our Yorkshire West region. The Customer Care Administrator plays a vital role in supporting the Customer Service team by managing a range of administrative tasks associated with resolving customer issues, jobs, and complaints following the handover of new homes.
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This position involves logging detailed information into the CRM system, Dynamics 365 (D365), preparing documentation for invoice and contra-charge processing, and handling manual payment transactions. The Administrator is also responsible for assigning work to Customer Service Technicians, suppliers, or subcontractors, as well as ordering and tracking materials to ensure timely resolution of customer concerns.
As a Keepmoat brand ambassador, Customer Service plays a key role in delivering exceptional customer experiences, contributing to positive outcomes in HBF surveys and Trustpilot reviews.
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Skills, Experience and Qualifications
Essential:
- Previous experience working in a fast-paced admin environment
- Experience working directly with customers
- Excellent interpersonal, communication, and relationship-building skills.
- Proven ability to work independently, prioritise work and take initiative to find solutions to problems
- Proven ability to remain calm, measured and resilient in challenging situations
Desirable:
- Experience in a New Homes environment
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