GFS (Global Freight Solutions Ltd)
Customer Care Advisor
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About us
At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.
We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.
The role
We're looking for a Customer Care Advisor to join our team on a 3-month fixed term contract.
You'll be responsible for supporting customers with queries, tracking consignments, resolving issues and delivering an excellent customer experience. Working closely with customers, suppliers and internal teams, you'll ensure enquiries are handled efficiently and professionally. Full training will be provided.
This role is 37.5 hours per week, working on a rotating shift pattern between 08:00 and 18:30. We may also consider part-time applications, with flexible hours potentially starting from 10:00 or 14:00, depending on availability and business needs.
Key responsibilities include:
- Handling customer enquiries via phone and email.
- Tracking consignments and providing customer updates.
- Booking and managing collections.
- Raising and resolving customer tickets within agreed timescales.
- Escalating customer issues where required.
- Delivering excellent service to both internal and external customers.
- Maintaining accurate records and system updates.
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What we are looking for
- Experience in a customer service or call centre environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- A positive, customer-focused attitude.
- Ability to work effectively in a fast-paced environment.
- Strong organisational skills and a willingness to learn.
- Experience within the parcel, logistics or eCommerce industry is desirable, but not essential.
Benefits
- 25 days holiday (pro rata, plus Bank Holidays)
- Range of employee awards
- Employee assistance programme to promote mental health wellbeing
Job Application Requirements
We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:
- Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
- References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
- English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.
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If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.
Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.
For more information about our company or employee benefits please visit https://gfsdeliver.com/about-us/
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