The Bread Factory
Customer Care Advisor
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About us:
The Bread Factory is the UK's leading artisan bakery. Founded by Gail Meija in 1993, The Bread Factory, originally known as Gail Force, began by supplying some of London's most prestigious restaurants, including many with Michelin stars. More than three decades later, we continue to work closely with the best chefs, alongside grocers, foodservice partners and our own neighbourhood bakery, GAIL's.
The Bread Factory is synonymous with quality. We have been awarded more than 100 Great Taste Awards and have held a Royal Warrant since 2016, when it was first granted by Her Majesty Queen Elizabeth II. In 2024, the warrant was renewed by His Majesty The King.
We source our ingredients thoughtfully, partnering with farmers and millers who align with our values. The result: delicious, carefully made baked goods that support a more sustainable and nutritious food system; bringing great bread to more tables every day.
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What you will be doing:
- Act as the first point of contact for Bread Factory customers to successfully answer all their queries.
- Responding to customer queries.
- Deal with customer inquiries/complaints/requests and liaise with the relevant departments to find solutions and answers.
- Process orders daily, into our ordering system, TROPOS.
- Working with multiple departments to ensure the smooth running of the daily ordering, production and delivery process for customers.
- Identify problems and flag them to the Customer Care Team Leader/Manager.
Our team tells us you will be a great addition if you have experience in:
- Happy to work a 5 day rota on weekdays/weekends (shifts vary from 6am-3pm, 7am-4pm, 8am-5pm) - required to be the office 1 day a week.
- Excellent customer service skills and a positive attitude.
- Great attention to detail and high accuracy rate.
- Excellent problem-solving skills.
- Can work well under pressure, can prioritise and work to daily deadlines.
- Possess strong IT skills and telephone etiquette.
- Strong communication skills, both verbal and written.
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What’s in it for you:
- Fresh bread daily to take home to enjoy with family and friends.
- 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets.
- 25 days holiday + bank holidays
- Discounts and Savings from high-street retailers and restaurants
- 24-hour GP service
- Cycle to work scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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