Wren Kitchens
Customer Care Advisor - Contracts
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About The Role
Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.
In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.
Key Responsibilities:
- Take ownership of aftercare cases from start to resolution
- Communicate clearly and empathetically with housebuilders and homeowners
- Schedule and coordinate aftercare works with installers
- Update customer portals and internal CRM systems within SLA requirements
- Raise and process purchase orders and subcontractor invoices
- Complete general administrative tasks
- Build strong relationships with customers and installation partners
- Identify opportunities to support team and operational growth
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You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System.
What Wren offer?
- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 year of continuous service
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym
About You
- Thrives in a fast-paced, customer-focused environment
- Calm under pressure with strong problem-solving skills
- Highly organised with excellent time management
- Confident written and verbal communicator
- Strong attention to detail
- Customer care or kitchen industry experience (desirable)
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About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
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