Talent Tent
Customer Care Advisor - Hybrid
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Customer Care Advisor
Every single application is ready by a human. No AI is used in our decision making process.
2 weeks hybrid training. Lots of flexibility after that with WFH. Interviews: 19th August 2026 in Nottingham. Start date 28th September.
Key points
- Major UK insurance company (trusted by millions)
- Salary: £25,500 per annum
- Annual discretionary bonus
- Quarterly bonus structure (up to 10% per year based on performance)
- 37.5 hours per week, Mon–Fri shifts between 8am–6pm (no weekends)
- Hybrid role, with all equipment provided
- Full induction training provided (2 weeks, Mon–Fri, 9–5.30)
- Great benefits, career progression and central Nottingham office hub
The role in a nutshell
You’ll join our clients Complaints team, caring for customers with insurance and service-related concerns. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines.
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You will be handling inbound and outbound calls, working with customers to fully understand their feedback, and making sure they receive a fair and timely resolution. It’s a fast-paced role, but you’ll be part of a supportive team that values customer outcomes and high standards.
What experience do you need?
You don’t need years of regulated complaints experience, but you do need:
- Experience supporting customers (ideally in a phone-based or contact centre role)
- Confidence handling complaints or service issues
- Strong communication skills and resilience under pressure
- Computer literacy and good attention to detail
The reward
- Discretionary annual bonus + performance bonus.
- 33 days holiday (including bank holidays), with the option to buy more
- Hybrid working with full kit provided
- Discounts with major retailers, gym membership, wellbeing perks
- Regular incentives and recognition
- Ongoing coaching and defined career paths within financial services
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Essentials
- You must be based within commuting distance of Nottingham (hybrid role)
- You’ll need a quiet home setup and reliable broadband
- Interviews taking place in person 19th August 2026
- Start date 28th September 2026.
- This is a permanent position.
- The pre-employment referencing process includes credit and criminal record checks.
- Applications can only be accepted from mainland UK.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Call with one of the Talent Tent team to go over the role (10 mins)
- Follow up video call with Talent Tent to assess your experience in more depth (30 mins)
- Client onsite interview (60 mins)
We'll need to see proof of your right to work in the UK as part of the process.
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