Customer Care Executive

Location: Eden House - Poole

Working Hours: Full Time

Benefits: Customer Contact Centre

If you are ambitious, customer-focused, and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximize your potential in an environment where openness, friendliness, integrity, and flexibility are paramount, and where communication, rewards, and personal development are taken seriously, we would love to hear from you.

The Opportunity

The role involves direct interaction with our customers, answering queries, making bookings, and presenting additional products. Above all, ensuring all customers have a smooth and enjoyable experience.

Responsibilities Include

• Interacting with customers on a daily basis through various channels such as phone, email, and live chat.
• Listening to the customer to understand their needs and providing the appropriate solutions.
• Handling inbound customer enquiries and resolving issues in a timely and professional manner.
• Making outbound telephone calls (we do not make cold calls, all leads will be either existing customers or customers who have expressed an interest in our products or services via our website or one of our manufacturer’s).
• Maintaining customer records by tracking interactions and recording details of their enquiries and bookings.
• Working closely with our dealership teams to ensure a consistent and high level of customer service.
• Following communication procedures, guidelines, and policies.