RAC
Customer Care Expert- 6 Month FTC
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Customer Care Expert (Membership Closures) - 6 Month Fixed Term Contract
Join the RAC as a Customer Care Expert and help deliver fair, positive outcomes for members throughout their membership journey.
This is a 6-month Fixed Term Contract based at our Bradley Stoke, Bristol office, working Monday to Friday. As part of our Customer Care team, you'll take ownership of member enquiries, complaints and cancellation requests, ensuring every interaction is handled with professionalism, empathy and care.
What You'll Do
- Manage membership closure requests, complaints and enquiries from start to finish across phone, email, letter and social media channels.
- Investigate member concerns and provide clear, fair and timely resolutions.
- Handle FCA-regulated complaints in line with business processes and regulatory requirements.
- Support member retention by understanding individual circumstances and identifying appropriate solutions where possible.
- Maintain accurate records and ensure every case is resolved efficiently and right first time.
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What You'll Need
- Strong communication and listening skills, both written and verbal.
- Previous experience handling customer enquiries, complaints, cancellations or retention conversations.
- A resilient and professional approach when managing challenging or sensitive situations.
- The confidence to take ownership of cases and make informed decisions.
- Good IT, literacy and numeracy skills, with the ability to work across multiple systems.
If you're passionate about delivering great service, solving problems and supporting members through important decisions, we'd love to hear from you.
Why you'll love working for us
- Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
- Free RAC Ultimate breakdown cover - From your very first day
- Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
- Generous holidays - 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support - 24/7 confidential support helpline for you and your family
- Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal
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Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop
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