Barratt Redrow
Customer Care Office Manager
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Role Overview
The Customer Care team ensures home buyers receive the best care following their home buying experience.
Key Responsibilities
- Ensure compliance with SHE policies and procedures
- Manage and supervise the Customer Care office team
- Provide clear guidelines and support to staff
- Ensure continual telephone cover throughout the working day
- Attend weekly internal meetings and produce Action Logs
- Liaise with Construction, Commercial, Technical, and Sales departments
- Utilize administration and IT systems effectively
- Provide management information to the Head of Customer Care
- Act as the first point of escalation for Customer Care Coordinators & Administrators
- Coordinate defect management with the Customer Care Operations Manager
- Manage and resolve service requests efficiently
- Ensure remedial works are completed according to guidelines
- Monitor cost control and use the contra-charge module where appropriate
- Conduct annual and interim PDR’s with Customer Care Coordinators/Administrators
- Promote and act in accordance with Group values, systems, policies, and procedures
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Requirements
- Proven track record in a similar Customer Care role
- Positive, can-do attitude
- Performance and results driven
- Self-disciplined individual with excellent time management skills
- Good interpersonal skills and ability to deal with people from diverse backgrounds
Benefits
Company Overview
We've been nationally recognized as a 5-star housebuilder since 2010 for supplying high-quality homes for all generations. We combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We offer tailored opportunities for apprentices, graduates, experienced professionals, and ex-Armed Forces personnel.
Hybrid Working Culture
We adopt a hybrid way of working, allowing office-based colleagues to divide their time between working in the office, on construction sites and sales offices, and working from home.
Equal Opportunities
We build an organization where anyone with drive and talent can pursue the career they want. We aim to create a culture where anyone, regardless of gender, race, age, sexuality, disability, background, or any other characteristic, can progress and be proud to work for us.
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Benefits Package
- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Cover - Single Cover
- Annual Medical Health Assessment
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies
Additional Benefits
- Private Medical Cover: Access to a virtual GP, diagnosis, treatment, physio, and talking therapies, including family members.
- Pension: First-class pension schemes with up to 10% employer contributions.
- Annual Health Assessment: Fully funded assessment to manage health and wellbeing.
- Financial Benefits: Competitive salary, access to employee loans, savings accounts, and house purchase discounts.
- Lifestyle Benefits: Cycle to Work scheme, reduced hotel rates, and discounts at major retailers.
- Additional Benefits: Death in service, paid volunteer and study leave, enhanced family friendly policies (including Parents and Carers leave), and a share buying scheme.
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