United Living Group
Customer Care Officer
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Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services.
Role Overview
As a Customer Care Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days.
Responsibilities
- Ensure residents are aware of the works processes and communicate updates or changes accordingly
- Provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client, and our operations teams
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This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered.
Qualifications
- Exceptional customer service and clear, confident communication
- Strong organizational and time management skills
- Ability to manage potentially challenging situations with professionalism and empathy
- Discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders
While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm, and determination to make a meaningful impact while using their initiative.
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Additional Information
If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
All your information will be kept confidential according to EEO guidelines.
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