Requirements

• Previous experience in customer support, ideally within iGaming, gambling, poker, or another fast-paced digital service environment.
• English proficiency at Upper-Intermediate level (B2) or above, with excellent written communication skills.
• Ability to communicate clearly, accurately, and professionally in writing while maintaining a helpful and customer-focused tone.
• Strong multitasking skills and the ability to manage multiple customer interactions without compromising quality.
• Customer-oriented mindset with a genuine focus on resolving issues rather than simply closing support tickets.
• High level of responsibility, self-organization, and independence in managing daily tasks.
• Excellent attention to detail and the ability to identify information or inconsistencies that could affect customer outcomes.
• Experience handling customer objections and challenging interactions with patience and professionalism.
• Empathy and emotional resilience, with the ability to remain calm and constructive when dealing with difficult cases.
• Openness to learning new products, tools, processes, and industry concepts.
• Willingness and ability to work a rotating or flexible shift schedule.
• Experience with Freshdesk, Freshchat, Zendesk, or similar help desk platforms is an advantage.
• Familiarity with Slack, Jira, Confluence, or comparable collaboration and workflow tools is a plus.
• Previous experience in poker support and/or iGaming is particularly valuable.

Benefits

• Fully remote working arrangement with the flexibility to work from a comfortable and secure location.
• Access to optional company hubs in Kyiv and Warsaw.
• 20 paid working days off per year, alongside paid sick leave.
• Medical insurance with access to leading healthcare providers.
• Coverage for psychological support through the Pleso platform.
• Monthly benefit allowance that can be used toward hobbies, sports, wellness, and other personal interests.
• Team-building activities, workshops, corporate events, and other employee experiences.
• Individual learning and development budgets for courses and professional training.
• Corporate English classes, workshops, and access to an online learning library.
• Career development opportunities supported by performance reviews, training, and mentoring programs.
• An open, collaborative environment that values initiative, autonomy, continuous improvement, and reduced bureaucracy.
• Opportunities to work with modern technology and contribute to improving and automating customer support processes.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.