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Aftersales Coordinator (Kitchen Industry)
Near Swansea | Office-Based | Full-Time
Due to continued growth, we are looking for an experienced Aftersales Coordinator to join the team of a successful kitchen company near Swansea. This is a fast-paced, office-based role supporting customers after their kitchen installation and helping to resolve any issues quickly and efficiently. You'll be joining a friendly and supportive environment.
Key Responsibilities
- Managing customer aftersales enquiries via email and telephone
- Resolving installation, product and service issues promptly and professionally
- Coordinating remedial works, repairs and replacement orders
- Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently
- Supporting customers throughout the aftersales process and keeping them updated
- Prioritising and managing a busy inbox, responding to enquiries in a timely manner
- Maintaining accurate records and updating internal systems
- Identifying solutions and driving issues through to completion
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About You
- Previous experience in an aftersales, customer service or installations role within the kitchen industry
- Strong organisational skills and ability to handle multiple tasks simultaneously
- Confident communicating with customers, suppliers and installers
- Solution-focused with a proactive approach to problem-solving
- Comfortable working in a fast-paced office environment
- Excellent attention to detail and administrative skills
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What's on Offer?
- Salary of £30,000
- Stable, full-time office-based position
- Opportunity to join a growing and successful kitchen business
- Supportive and friendly working environment
- Varied role with plenty of responsibility and autonomy
If you have kitchen industry experience and enjoy resolving customer issues efficiently, we'd love to hear from you.
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