Sabert Corporation Europe
Customer Care Representative
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Full Time - 36 Hours per Week with Potential to Work Fridays from Home
About Sabert UK
Sabert UK is a leading player in the manufacturing of high-quality food packaging, disposable tableware, and sustainable solutions. With over 40 years of expertise, we develop innovative products that combine performance, aesthetics, and environmental responsibility.
Joining Sabert means becoming part of a fast-growing, international company committed to eco-responsible innovation where our teams play a key role in our collective success. Together, we enhance the presentation of our customers’ products while building a more sustainable future. Sabert makes food look great!
About the Role
As one of our Customer Care Representatives, you will:
- play an integral role as part of the Supply Chain Department to deliver a high level of customer satisfaction through professional, responsive customer service;
- supervise and optimise the entire order cycle, from receipt to delivery, providing support on invoicing and payment matters solely in the event of discrepancies or issues;
- proactively provide accurate and relevant information to customers, particularly regarding products;
- proactively respond to complaints resolving issues quickly;
- master the pricing structure and its implications to respond effectively to customer requests and ensure that prices are always aligned with commercial negotiations;
- respond promptly and accurately to requests from the sales team and customers;
- be a primary point of contact for internal (Sales) and external customers for all administrative and Supply Chain-related matters;
- ensure that customer information is kept up to date in SAP to guarantee reliable data management;
- coordinate international shipments and ensure compliance with customs requirements;
- provide cover for colleagues or the Manager during their absence;
- adopt a continuous improvement approach and generate added value for customers and for Sabert.
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Requirements
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- Minimum good standard A level or Baccalaureate results, ideally bachelor's degree or equivalent.
- Proficient in MS Office with the ability to learn and master new tools quickly - knowledge of an ERP system is an advantage.
- Customer-oriented and cost-conscious with ability to understand customers' needs and processes well - proactive in anticipating their requirements and preventing potential problems, building strong relationships.
- Empathetic and active listener, able to resolve conflicts through good communication and interpersonal skills, with strong ability and resilience to remain calm under pressure.
- Methodical and rigorous in task processing, problem-solving and organisational skills - a self-starter who is well organised, positive, flexible and highly motivated to get the job done efficiently according to deadlines and deliverables using own initiative, and as part of a team, with a flexible approach to working hours and ability to work some overtime.
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