Hawk Hiring
Customer Care Service Advisor | Top Level Independent
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Service Advisor | 5 Star Family Garage
Pay & Benefits
- Salary: Starting at £40,000 basic per annum with clear, structured increments as you develop.
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS – True Work-Life Balance).
- Guaranteed Festive Break: Workshop fully closes between Christmas and New Year every year so you can relax with family.
- Perks: Generous holiday allowance, company pension scheme, employee discounts on servicing/parts, free secure on-site parking.
Training & Coaching
Ongoing in-house and external coaching to support career progression with realistic, achievable targets.
About Us
We are a 5-star rated, premier, family-run independent workshop operating in the Croydon area. Specialising in prestige German and specialist brands (BMW, Mercedes, VAG, JLR), we pride ourselves on zero-corporate-pressure, 100% transparency, and an environment where staff retention is high. We don't employ pushy salespeople, we employ caring professionals dedicated to keeping our customers safe on the road.
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Role Overview
We are seeking an experienced Service Advisor / Automotive Aftersales Specialist from a franchised main dealer or specialist independent background. You will manage the end-to-end customer journey, keeping our workshop productive while building long-term customer trust.
Key Duties
- Manage the customer journey from initial enquiry through to securing 5-star reviews.
- Keep the workshop diary full, organized, and running efficiently.
- Produce accurate repair estimates and process electronic safety inspection reports with extreme attention to detail.
- Liaise daily with Front of House and Workshop Managers to ensure seamless communication and smooth job progression.
Requirements
- Proven experience as a Service Advisor / Vehicle Aftersales Specialist within a main dealer or independent garage environment (experience with BMW, Mercedes-Benz, VAG, or JLR is highly advantageous).
- A customer-first mindset with a passion for road safety rather than hard-selling.
- Excellent verbal and written communication skills with high attention to detail.
- Eagerness to attend coaching courses and continuously develop your skill set.
- Full UK driving licence.
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Location & Commute
- Base: Shirley / Croydon area (Free secure on-site parking).
- Road Links: Strategically situated with direct links via the A232, A23, and M25, providing fast commutes across South London and Surrey.
- Public Transport: Excellent connections via East Croydon and West Croydon stations alongside regular regional bus services.
- Commutable From: Croydon, Bromley, Sutton, Epsom, Mitcham, Beckenham, and surrounding South London areas.
How to Apply
Ready to step away from main dealer stress and join a supportive, family-focused workshop with true work-life balance? Click Apply Now to send across your CV!
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