Gatehouse Bank plc
Customer Complaints Adviser FTC 6 months
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Gatehouse Bank
Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment.
We’re proud to combine strong values with a modern, customer-first approach.
The role
As a Customer Complaints Adviser, you'll be responsible for the day-to-day handling of Customer Complaints, ensuring any complaints received by the business are handled efficiently and within regulatory timescales. You'll make recommendations when drafting responses, ensuring the business runs smoothly and ensuring SLA’s, quality standards and customer service levels are achieved.
What you'll be doing
- Build customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately, talking through policies and procedures patiently and with an empathetic nature
- Liaise with Financial Ombudsman Service whenever any complaints are referred to FOS
- Build customer loyalty through continuous improvement and ensure customer satisfaction following receipt of a complaint
- Developing a strong knowledge of the Gatehouse product range
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
- Demonstrated Complaints handling experience, preferably within a banking or financial services environment
- Previous experience in a role where strong verbal and written communication skills and attention to detail was crucial
- Excellent customer service and problem resolution skills
- A passion to provide internal and external customers with the highest quality of customer service that meets their needs, and providing excellent customer service and problem resolutions
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return
We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.
The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.
We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations. We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.
For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London